Philippa Hammond
Philippa Hammond BA [Hons], Assoc. CIPD
 
 
Printable CV (pdf)
Philippa Hammond
 
 

Personal Profile:

  • A high-achieving, versatile and collaborative senior trainer, team-working within the Home Office UK Border Agency
  • A compelling, commanding and entertaining public speaker skilled in capturing attention and delivering a convincing message
  • An influential, confident and effective event facilitator
  • A diplomatic, motivational and assertive manager, coach and builder of effective teams, promoting staff engagement and change-management
  • An inspiring, creative and supportive teacher of Public Speaking Skills

Key Achievements:

  • Award-winner: I won the Plain English Campaign’s Inside Write award for my article on Public Speaking: Handling Nerves
  • For the UKBA I created a new UK-wide network of trainers charged with delivering Keeping Children Safe training at the highest level
  • I proved a business need for Advanced Presentation Skills training for UKBA senior managers, created and delivered a successful pilot event
  • I designed, presented and managed a bespoke one-to-one refresher training course for a profoundly deaf Immigration Officer
Career Experience:
2011 to date: Working on a book: “Professional Public Speaking Skills”

1999 – 2010: Home Office UK Border Agency Learning and Development Officer training Immigration and Customs Officers in many subjects, including:

  • Legislation, powers and responsibilities of the Border Force Officer
  • Investigative Interview Techniques
  • The UKBA Points-Based System
  • Document Fraud Detection
  • Keeping Children Safe

Key business skills:

  • Project management and course-coordination, often in remote locations, demonstrating flexibility and delegation skills
  • Identifying learning needs and setting achievable aim, objectives and goals for each event in consultation with stakeholders and clients
  • Researching, designing and writing motivational career development training material to deadline and Home Office standards
  • Delivering and facilitating training events to audiences of all grades
  • Leading practical sessions and role-plays to support emerging skills
  • Guiding, managing and coaching trainee and delegate development
  • Actively seeking and interpreting client feedback after events

Key training skills:

  • Creating and delivering a compelling argument
  • Building confidence and dealing with performance nerves
  • Engaging and keeping audience interest and attention
  • Personal image and effective stage, microphone and camera presence
  • Vocal talent and non-verbal communication
  • Assertiveness and dealing with difficult people and situations
  • Listening, questioning and answering techniques
  • Professional facilitation and coaching skills

2005 – 2010: Home Office UKBA Learning and Development Centre Manager with practical skills gained managing the centre’s administrative officer

Key skills:

  • Agreeing each year's performance objectives with team member
  • Observing, monitoring and documenting performance evidence
  • Motivational guidance and coaching to resolve performance issues
  • Supporting staff in personal and professional development
  • Writing and disclosing annual staff appraisals

1987 – 1999: Home Office UKBA Immigration Officer serving at the Primary Checkpoint immigration front-line at Gatwick Airport

Key skills:

  • Strong customer service and interpersonal skills
  • Credibility and investigative interviewing to combat terrorism, human trafficking and illegal immigration
  • Robust decision-making, dealing assertively and compassionately with aggressive and uncooperative subjects
  • Represented the UKBA in the UK and abroad, training officers, airline and security staff in anti-fraud and document abuse detection methods

Education:

BA Honours English Literature Southampton University

Other Information:

Interests:

Acting, Film, Theatre, History, Literature, Linguistics, Classical Music

Clean, current driving licence